London-based Jiminny has something to talk about with the close of a $16.5 million (£13.5 million) series A funding round led by Kennet Partners.
According to conversation intelligence provider Jiminy, sales teams use its platform to record and analyse new and existing customer conversations in real time. These insights are used by the business to try and improve performance. Its customers include Just Eat for Business, expense management solution Pleo and open banking firm TrueLayer.
Tom Lavery, CEO and Founder, Jiminny, says: “The pandemic saw a big uptick of interest in solutions that draw insights and analytics from customer conversations to enhance the productivity and internal cultures of hybrid sales teams.”
A company doing similar work to Jiminny is AI-powered client intelligence platform Kaizan. It announced a $1.2 million (£966,000) pre-seed round in May.
- Others can be talkative too – read about ‘Tech Startups Appital and RiskSmart Secure Funding’ here
Anyway, Jiminny will be experiencing happy emotions and says the funding round will be used for recruitment, including its expansion in unspecified international markets and product development plans. The company will double its R&D budget, whatever that may be.
Key areas marked for development include solutions to analyse emotion in video, automated scoring of call interactions and real-time insights generated from live transcriptions.
Jiminny currently employs 60+ people split across London and Sofia. Post investment round, the company is aiming to add a further 60+ people to its headcount.
By the way, earlier this year, eWeek UK’s sister site CIO Insight interviewed Greg Armor and Michelle Tilton from US-based conversational AI firm Gryphon.ai. They shared some useful info on trends, use cases, implementation and challenges in this sector.