Tesco Bank has chosen identity verification and authentication provider Onfido to assist with the application process for new Tesco Clubcard Pay+ customers.
Tesco Clubcard Pay+ was launched in January and allows Clubcard members to pay with their Clubcard (obviously) and pick up extra Tesco Clubcard points wherever they shop. Shoppers can add money and ringfence their grocery spend from any UK bank account into their Tesco Clubcard Pay+ account, using the Tesco Bank mobile banking app.
Clubcard Pay+ also gives shoppers the option to save while they shop by rounding up their purchases to the nearest pound, saving the difference into a Round Up account.
London-based Onfido provides digital identity verification to “streamline” the process. Rather than filling out postal applications, customers can apply directly through the Tesco Bank mobile banking app. Users take a photo of their government-issued identity document (ID) and a selfie. Onfido first checks that the ID is genuine and then matches it with the user’s face.
Sigga Sigurdardottir, Chief Customer Officer at Tesco Bank, explains: “By partnering with Onfido, we’re building on our reputation as a trusted high street bank with the addition of innovative technology that gives customers the best digital experience possible.”
Mike Tuchen, Chief Executive Officer at Onfido, adds: “By combining decades of banking experience with advanced biometric and AI technology, Tesco Bank is now able to accelerate the account opening process for new Clubcard Pay+ customers.”
Onfido’s SDKs, now integrated within the design of the bank’s mobile banking app, includes glare and blur detection, which provides real-time feedback to help users submit “high-quality” pictures for document verification. Additional features, such as optical character recognition (OCR) autofill, extracts data from the ID to prefill the application form. Clubcard Pay+ customers can use a desktop computer, laptop, tablet or smartphone.
Onfido has been busy of late. Last month, TSB turned to the tech company for an overhaul of its customer onboarding process.
The bank launched a new service through the TSB Mobile Banking App, which will enable people to access a Spend & Save current account.
The shift towards digital banking is well known across the UK, and TSB explains that 90% of its servicing transactions and 75% of its sales are conducted digitally. Additionally, 80% of new customer sign ups at TSB happen via a mobile device.