BT Group will invest in a new office in the centre of Cardiff which will become a hub for up to 900 employees in the city and wider region.
There are no specifics but it will be a “multi-million pound investment” by BT in the Welsh capital.
The office will be in the new Capital Quarter development, with BT employees due to move in before the end of 2022.
Unlike December’s announcement about 150 new local jobs and a refurbishment of its second contact centre in Newcastle, the news about the Cardiff hub doesn’t mention new jobs.
Brent Mathews, BT’s Director of Property and Facilities Services, explains: “This will bring our people together in an impressive and modern environment in Cardiff’s developing Capital Quarter. Our new offices reflect a move to more hybrid and flexible ways of working, with colleagues able to come together, using the latest technologies, to collaborate in inspiring workspaces.”
Cardiff was named as a key location for BT in 2019 as part of its ‘Better Workplace Programme’. The new workspace and contact centre will be one of around 30 new BT locations in the UK, as part of the company’s five-year workplace transformation programme. It has already opened new hubs at Three Snowhill in Birmingham and at One Braham in London, with Bristol Assembly due to open in September.
BT teams based in Cardiff include those providing customer service support and the new office will also act as a regional hub for colleagues working in other parts of the business.
In terms of mobile networks, EE, part of BT Group, has continued to upgrade its 4G and 5G networks across Wales. EE’s 4G network now has 84% geographical coverage in Wales. By 2024, EE is planning further upgrades to 4G connectivity in 123 rural locations across Wales and continued expansion of its 5G network.
In other news, and last month, BT moved to the next phase of its Green Tech Innovation Platform as it seeks to make new friends and profit from the race to Net Zero.
The second phase means it will develop new digital solutions for fast moving consumer goods (FMCG) manufacturing businesses as they seek to adopt more sustainable manufacturing processes.
Image courtesy of BT. This is an artist’s impression of the exterior of the building. It is provided by J R Smart, developers of Capital Quarter No3 and the Capital Quarter Development.